Introduction to the new Higher Education Group
Greetings Fellow Higher Education Members! This post is an introduction to the reincarnated Higher Education User Group of Servicenow and additionally myself. Recently I was propositioned to take...
View ArticleWho is your process council?
Last time, I introduced myself with a declaration to post useful information for the Higher Education community. To get started I want to take the bird’s eye view of ITSM Process Councils. The who,...
View ArticleWho are your users?
Our process council discussion makes for perfect segue into understanding our user base. Today I will dive into the trenches of day to day operations and establish who your user is. Each user may wear...
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